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IT GRC Process Management Pack and Compliance Management Series for Microsoft...
Shift the enforcement and management of IT GRC requirements from people to Microsoft technologies. Overview Today's IT organizations often find it challenging to comply with governance, risk and...
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Showing the Correct Display Name for Related Objects in View Columns
When you create a new view in the Service Manager console, if you choose to base the view on a Combination Class (aka Type Projection), then you can choose to show properties of related objects in the...
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Service Manager ‘SMLets’ CodePlex Project Expanded
Last week, we made a major update to the 'SMLets' CodePlex cmdlets project for Service Manager. This release is called 'Beta 1' and has been expanded from the original 3 cmdlets for incidents to 48...
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Service Manager 2010 Authoring Tool RTM + Cumulative Update 2 (KB2193861)...
The Service Manager team is very pleased to announce the availability of Service Manager Authoring Tool 2010 and Service Manager Cumulative Update 2 (KB2193861) ! Thank you for your patience in...
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Workflow/Notification Subscription NotEqual Criteria Across Pre/Post Condition
I’ve been meaning to blog this one for a while now. Here’s the scenario… Customer wants to be notified (or trigger a workflow) when the property changes from X to Y. Easily done. Just configure the...
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Automating IT: SCSM, SCCM, SCOM, SCVMM, Opalis – Better Together
Adam Hall, the Technical Product Manager for Opalis has put together an inspiring demo video of using many System Center products together to manage the process of Physical to Virtual (P2V) migrations....
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How Microsoft Does Service Manager - MPSD
One of the first things customers ask when they evaluate Service Manager is '”Does Microsoft itself use Service Manager?”. The answer is “Yes!” There are quite a few internal groups here at Microsoft...
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Notifying the Affected User When the Analyst Has Updated the Action Log
Awhile back I made a post about how you can send notifications to the Affected User when the analyst clicks on the Request Input from User task. Another common thing that people ask how to do is to...
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Opalis SCSM Integration Pack Activties
Adam Hall over on the Opalis blog has listed out the activities that will come in the upcoming SCSM Integration Pack in the 6.3 release of Opalis later this year. As you can see below we have provided...
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Using ObjectQueryOptions – Configuring Object retrieval from the CMDB
Pratibha Mallya, one of the developers on the System Center Data Access Service team has just posted a new blog post on the System Center Platform Blog about how to use some of the more advanced...
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Top Secret Trick: Easily Viewing Configuration Items and Other Work Items...
This is a simple trick that is a little hard to discover but can be very useful. Let’s say you are working an incident and you want to see the affected user’s configuration items (computers, etc.) or...
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Best Practices: SCCM Configuration Pack for SCSM
Awhile back we announced the release of the SCOM MP for monitoring SCSM. We didn’t mention that about the same time we also released the SCCM Configuration Pack for SCSM to help validate that you have...
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Coming Soon: System Center Service Manager Resource Kit
Well – this is about the 225th post on the SCSM Engineering Team Blog! The blog has become one of the most read System Center blogs on TechNet. Thanks for supporting us! We have seen a lot of...
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Provance Version 1.1 Now Available – New Features!
Some great news from Provance…. New Version 1.1 Release Now Available The new version 1.1 release of the Provance IT Asset Management Pack is now available for download! Version 1.1 provides support...
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Cumulative Update #3 Now Available
================================== UPDATE: All the files are there now and the link to the KB article works. Sorry for the snafu. For those of you that downloaded already, the additional file is the...
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Intel Driver Update Now Available to Fix Service Manager WPF Issue
Intel has released a video driver update that fixes an issue in some computers that use that onboard video driver when using the main Service Manager console. Please visit this KB article for more...
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Managing Incident Resolution SLAs in Service Manager
This blog post will cover how you can set up incident resolution service level agreements (SLAs) in Service Manager 2010. There are some things that we still need to add support for in this area, but...
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FAQ: What Happens When Two People Edit the Same Object at the Same Time?
We get asked this one a lot: What happens when two people edit the same object (like an incident record for example) at the same time? It’s inevitable in a distributed application with many people that...
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Automatically Notifying Groups of Users
Did you know that you can send notifications to groups of users using SCSM? It’s really pretty straightforward and so one Microsoft’s Premier Field Engineers, Antoni Hanus, volunteered to write a...
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Importing Computers via CSV
SCSM is capable of capturing detailed information about computers in the CMDB. The model for a computer is actually pretty complicated involving many objects related together. The physical computer...
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