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Importing Software Related to Computers via CSV
As a follow on post to the post on Importing Computers via CSV, I wanted to also share with you the method for importing information about the software installed on those computers. Neil Lydick, one...
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Demo Video: How to Extend the Data Model in SCSM Using the Authoring Tool
One of the most common customizations people need to make to Service Manager is to extend the Service Manager CMDB data model. Here’s a quick video (less than 5 minutes) on how to extend the data model...
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Top Secret Trick: How to Change the Auto-Incrementing Value Range
In Service Manager you can define properties as “auto incrementing” meaning that each value should be higher than the next and automatically assigned by the system. One good example of this is the...
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Service Manager Architecture Diagram
I always intended to post the complete Service Manager Visio Architecture Diagram at the completion of the Service Manager platform blog series, but I never actually got around to it. Here’s the series...
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Demo Video: Adding a ‘Customer’ Property to the Incident Class and Form
A common scenario that people want to accomplish is to extend the incident class to capture information about what customer organization is affected by a given incident. You can follow this simple...
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All Work Items Assigned to Me View
I’ve seen this one enough times now that I just had to do something about it. Attached is a management pack which will show you all the work items (incidents, change requests, problems, etc. ) that...
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Creating Custom Configuration Item Classes Using the Service Manager...
One of the most common things people want to be able to do is extend the model to create new classes, usually new configuration items like customers and other physical assets like phones, desks, etc....
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Response Time SLA Management
Patrik Sundqvist is at it again! This time he has come up with a solution for a common request for response time SLA management. Check out his solution here: http://blogs.litware.se/?p=749 Great work...
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Governance, Risk, and Compliance (GRC) Management Pack for Service Manager...
IT GRC Process Management Pack for System Center Service Manager and the IT Compliance Management Series now available for download The Microsoft® Solution Accelerators and the System Center...
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Dundas Dashboards for Service Manager
Awhile back we announced that there is a downloadable solution for dashboards for Service Manager. Those dashboards are based on SharePoint and require you to have some knowledge of the DW DataMart...
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Using the SDK to Create and Edit Objects and Relationships Using Type...
One of the things that people often ask about is how to use the Service Manager SDK to: create new objects, update objects, add relationships, remove relationships One of the keys to using the SDK in...
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New System Center Service Manager Forums on TechNet
The TechNet forum community for Service Manager has grown substantially large now that we should add some topic-specific forums to make it easier to post issues and find problems. The following new...
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Announcing: System Center Service Manager (SCSM) 2010 Unleashed Book To Be...
Many people working with the System Center product suite have most likely read one of the “Unleashed” books. In many forums they have been described as a very valuable technical resource. We are...
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How to Set the Title Bar of a Form Window Using XAML
So – I learned a cool new trick today – how to set the title bar of a form window using XAML and so I thought I would share. Remember the Service Request project that we created awhile back? Well –...
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Creating an AD “Connector” to Update AD when the Service Manager CMDB is...
Someone on one of our internal discussion groups this morning asked how they could update AD when a User object is updated in the Service Manager CMDB. The scenario was that the customer knew the data...
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Seven Winds Call Script Manager Solution Released!
Seven Winds, a long time System Center partner from the Netherlands, has recently released their Call Script Manager solution for System Center Service Manager! This solution provides a key solution...
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New Service Manager Partner Solution from Cased Dimensions–Service Level...
One of our ISV partners, Cased Dimensions, has recently released a new Service Manager management pack solution for service level agreement management. This management pack is easy to deploy and all...
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Microsoft IT Showcase Whitepaper: How MPSD Deployed Service Manager
As a follow up to this previous blog post/video, below is a link to a short white paper which describes how MPSD deployed Service Manager to manage their 5,000 servers using incident and change...
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Creating (or Editing) an Object From a Template Programmatically
Sorry I haven’t been blogging in a while. I’ve been a whirlwind tour around South Africa and Europe for the last three weeks presenting about Service Manager in one forum or another essentially every...
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How to Automate VM Provisioning in 20 Minutes using Service Manager and Opalis
Jim Pitts and I presented a session at Tech Ed Europe 2010 last week on how to use Service Manager and Opalis together to automate the process of provisioning VMs. The session was the #4 rated session...
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