Clik here to view.
Tasks Part 2 – Custom Console Tasks for Create, Edit, Delete
Awhile back I started a series of blog posts on explaining tasks – check out the first post which was an overview of tasks:...
View ArticleClik here to view.
Form Validation in Custom Forms
When you create a custom form you may want to have code behind to evaluate the user’s data entry based on some business logic before the object is created/updated. To demonstrate how to do this I have...
View ArticleClik here to view.
Manually Creating Service Connection Points (SCP) for SCSM
This blog post was written up by one of our Senior Escalation Engineers in Microsoft Support – Richard Usher. Thanks Richard! ======= After installation and when you are trying to connect to a list of...
View ArticleClik here to view.
Just Released: Exchange Connector and Send Email Solution (Update on...
Awhile back I announced that there would be a “resource kit” for Service Manager which would include a bunch of things that we already had put out on the blogs like… Bulk Enumeration Value Creator...
View ArticleClik here to view.
Customizing Forms – Part 1 – Adding a New User Picker Control to the Incident...
Customizing Forms in SCSM can be pretty tricky. It seems like it is going to be really easy – just drag, drop, move, resize, etc. right? Well – yes, if you know a little bit about what is going on...
View ArticleClik here to view.
Customizing Forms – Part 2 – Adding the Affected User Picker to the Change...
This is a continuation of a series that I started here: Customizing Forms – Part 1 – Adding a New User Picker Control to the Incident Form In this example we’ll look at a different scenario a customer...
View ArticleClik here to view.
Figuring out Management Pack Dependencies
I hope none of you ever have to do this but it does come up occasionally and it’s good to know how to do this just in case…. Sometimes when you go to remove a management pack in the console you will...
View ArticleClik here to view.
The Exchange Connector for System Center Service Manager is now available
On Friday, 14 January 2010, the SCSM-Exchange connector was released to Microsoft.com/downloads. The Exchange Connector and Send Email solution extend the current out of the box capabilities for...
View ArticleClik here to view.
SMLets Beta 2 Released
We have addressed all the bug reports and feature requests that were reported on the SMLets CodePlex site and compiled a new beta 2 of SMLets with SP1 of SCSM. Some of the more significant...
View ArticleClik here to view.
Great New Service Manager Blog–SCSMFAQ.ch
Marcel Zehner, a consultant located in Bern, Switzerland has started a new SCSM blog and already has a bunch of great posts on there. I’ve added his blog to the blog roll on the left nav over there....
View ArticleClik here to view.
Enabling Users to Take Action from Email Using Web Pages/Web Services
This is a guest blog post from a Microsoft Consulting Services Senior Consultant – Andreas Rynes. He has become a Service Manager expert lately and has come up with a really innovative solution I...
View ArticleClik here to view.
Partner Demo: Lieberman Software –Enterprise Random Password Management...
Lieberman Software’s Enterprise Random Password Management product allows a privileged user to “check out” a system password for a configurable period of time. The password is randomly generated so...
View ArticleClik here to view.
FYI: Integration of TechNet Blog User Account with TechNet Forums Profile
For those of you who sign-in to comment on the TechNet Blogs, there is a change coming on January 27th 1:00 pm (PST) regarding user accounts and profiles. Please click here to read about this change....
View ArticleClik here to view.
Model Visio Diagram Released! Job Aids Package Update (Update on “Resource Kit”)
One of the main new components promised in the “Resource Kit” was a Visio diagram of the data model. I’m pleased to announce the release of that data model diagram today in an updated Job Aids...
View ArticleClik here to view.
How to Get the Display Name of an Enumeration Value Programmatically
Awhile back I wrote a blog post about how to programmatically manipulate Enumerations (aka List Values. See blog post – Programmatically Working with Enumerations. One thing I didn’t really explain...
View ArticleClik here to view.
Service Manager Tools/Downloads Page Now Live on TechNet (Final Update on...
As I mentioned recently instead of having a “resource kit” we have set up a Tools/Donwloads page on TechNet. From there we can link off to useful tools that Microsoft, partners, or the community has...
View ArticleClik here to view.
Breaking All the Rules Part 2: Forcing a Change Request Status from Closed to...
A while back I wrote a blog post called Breaking All the Rules: Reactivating Closed Incidents. Although all the best practices say you shouldn’t do that kind of thing, there are just some cases where...
View ArticleClik here to view.
Cumulative Update 1 for System Center Service Manager SP1 Released!
The first cumulative update for SP1 is now released. This must be applied on top of a SP1 installation. It fixes the following issues: Extending a large-volume class hangs the console indefinitely...
View ArticleClik here to view.
Another Great SCSM Blog–SCSM.se!
SCSM seems to be extra popular in Sweden and quite a few of our most knowledgeable experts in SCSM are up there. It must be because it’s too cold to go outside so they just play around with SCSM all...
View ArticleClik here to view.
New SCSM CodePlex Project: SCSM Facade
Gary Davidson, the Chief Software Architect at Interclick, has created a new SCSM CodePlex project called SCSM Façade. The intention of the SCSM Façade project is to make programming against the SCSM...
View Article