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Tricky Way to Handle Review Activity Approvals with the Exchange Connector
One of our TAP customers, Alexsander Popov, came up with a clever way to handle review activity approvals in email. The Exchange Connector requires that an email be sent with the work item ID in...
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Top Secret Trick–Installing the Portal on an Upgraded SP1 Management Server
If you do the following: 1) Install the SM Management Server RTM 2) Upgrade the Management Server to SP1 3) Try to install the SP1 portals the setup will block you. This is kind of annoying! Here is...
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Partner Demo: Cased Dimensions Service Level Management
Cased Dimensions, a Microsoft partner that offers a SLA management solution on top of Service Manager released their management pack awhile back. Since then it has seen some additional improvements...
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Reporting: Count of Incidents by Classification Query and How to Get...
There really isn’t a lot of information out there about reporting so I’m just going to start putting some things out here in the blog as I come across them. Hopefully, these little posts will...
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How to Notify the Assigned to User when an Incident is Updated via the...
I’ve had this question come up a few times now, so to avoid repeating myself I’ll just blog about it! :) Scenario: Affected user receives an email from the service desk requesting additional...
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Governance, Risk, and Compliance (GRC) Management Pack SP1 is RTM!
The Microsoft Solution Accelerator and the System Center teams are pleased to announce the availability of the Microsoft IT GRC Process Management Pack SP1 for System Center Service Manager. This SP1...
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Service Manager Portal Source Code Released!
The feedback on the self-service portal has consistently been that it needs to be more customizable. That is by far the #1 feedback item on SCSM 2010. The types of desired customizations typically...
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Service Manager 2010 SP1 Now Supports Windows Server 2008 R2/Windows 7 SP1...
Service Manager 2010 SP1 now officially supports Windows Server 2008 R2/Windows 7 SP1 and SQL Server 2008 SP2. I guess that’s about all there is to say about that. :)
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Information on the Service Manager Sessions at MMS 2011
Are you going to MMS 2011? If so then you won’t want o miss all the great System Center Service Manager related sessions we have planned. There will also be a lot of Hands On Labs and Instructor Led...
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Service Manager Data Warehouse schema now available
Here are the schema diagrams you’ve been waiting for! If you’re not familiar with developing management packs, writing your first few custom queries against the data warehouse can be intimidating. The...
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Updating a Change Request when Activities are Updated Using PowerShell in a...
Andreas Rynes, a Microsoft Consulting Services consultant, has come up with a clever solution to a problem. The problem is how to surface up the contained activity details to the change request level....
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Create a report model with localized outriggers (aka “Lists”)
If you've watched my Reporting and Business Intelligence with Service Manager 2010 webcast and followed along in your environment, you may have unintentionally created a report which displays...
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New Community Opalis Integration Pack for Service Manager
Marcel Zehner over at SCSMFAQ.ch has recently built and made available a new Opalis integration pack for SCSM! For now it includes three new workflow activities: Auto-close Resolved Incidents...
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Like our System Center blogs? Now you have an app for that
Ever since Windows Phone 7 was launched late last year there’s been a growing buzz surrounding Microsoft’s new phone OS, and with the recent announcement that the Windows Phone Marketplace had...
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Properly Querying SCSM Using SMLets Get-SCSMObject cmdlet
Jim Truher and I have been seeing some usage of the SMLets Get-SCSMObject cmdlet lately that will cause really bad performance when run in a production environment. Things will work fine in a dev/test...
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SCSM Deep Dive Summit
Back in February we hosted a Service Manager Deep Dive Summit where the Program Managers from the product team presented on various topics in depth: Incident and Problem Management – Ketan Ghelani...
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Service Manager on New TechNet Gallery (Beta)
A new TechNet Gallery site has been set up (in beta for now) to enable people in the community to more easily share solutions with each other. Right now we have just one contribution from Steve...
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SCSM Roadmap Update at MMS 2011
We’ll I am finally starting to get caught up from MMS 2011! It was great to see many of you there at the conference! I wish we could have MMS every month (especially if I could just go and not have...
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FAQ: Why Can’t I Add Some Columns That I Want to Views?
People sometimes ask why they can’t include some columns in the views that they want. Here is a common one: Why can’t I add the affected configuration item(s) as a column in my incident view? In...
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FAQ: Why Don’t Work Item IDs Increment Uniformly?
Let’s say you create an incident – it has an ID of IR210: 2 minutes later you create another incident and it has an ID of IR262: You know that there couldn’t possibly have been 51 incidents created in...
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