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Tasks - Part 3: Command Line Console Tasks
This is a continuation of the Tasks series of blog posts: Tasks – Part 1: Tasks Overview Tasks - Part 2: Custom Console Tasks for Create, Edit, Delete In this blog post we will look at creating command...
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Indicating VIPs Through Form Customization
A customer I visited last week had a requirement to show whether or not an affected user was a VIP or not. Their current system has a little red label next to the users name that indicates whether...
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New Community Opalis Integration Pack for SCSM
Marcel Zehner has created a new Opalis integration pack for SCSM. So far it includes the following activities: New Features in V1.5: New Activity "Autoclose completed Change Requests" New Icons for...
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SMLets Beta 3 Released!
Today we released a major new release of SMLets – Beta 3! Download the new release at the CodePlex site. Jim Truher and I have been hard at work adding a lot of new capabilities, cmdlets, testing...
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Using SMLets Beta 3 Post #1 – Using Get-SCSMObject, Get-SCSMClass to Dump...
Yesterday we released SMLets Beta 3. This will be the first in a series of posts on using SMLets Beta 3. To start out with let’s answer a question in the comments on the release announcement blog post...
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Using SMLets Beta 3 Post #2–Using Get-SCSMEnumeration,...
This is a continuation in a series of blog posts on using SMLets Beta 3. Previous blog posts in this series: Using SMLets Beta 3 Post #1 – Using Get-SCSMObject, Get-SCSMClass to Dump Data from SCSM I...
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Using SMLets Beta 3 Post #3–Using Set-SCSMObject to Bulk Update Properties on...
This is a continuation in a series of blog posts on using SMLets Beta 3. Previous blog posts in this series: Using SMLets Beta 3 Post #1 – Using Get-SCSMObject, Get-SCSMClass to Dump Data from SCSM...
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Arabic Language Self-Service Portal Now Available from Partner expit
Quite a few customers have asked us over the last couple of years if we would localize Service Manager into Arabic. Since Arabic is what is called a “bi-directional language” there is some significant...
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Extending Incident properties and forms
This post will discuss our experiences defining and extending the SCSM incident data model and forms used in our SCSM implementation. Our team (MPSD) provides a comprehensive monitoring and management...
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What Happens to a User in the CMDB When it is Deleted in Active Directory (AD)?
I’ve had this question so many times lately that I’ve just got to write a blog post about it! This is the scenario… Create an AD connector Import users (or really any other kind of object – computer,...
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SCSM Opalis Integration Pack 2.0 Now Released
Marcel Zehner just informed me this morning that he has released version 2.0 of his CodePlex project for Opalis Integration Pack for SCSM. Congrats Marcel and thanks for sharing this with the...
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Free 3 day Office 365 Jump Start Training Event
I know this isn’t Service Manager specific but I thought you might want to know about a great training opportunity we have coming up at the end of the month for Office 365. On May 24th through 26th...
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System Center Service Manager 2010 Unleashed Book is up on Amazon for Pre-order
We are in the final stages of copy edit for the System Center Service Manager 2010 Unleashed book now. It’s up on Amazon now available for pre-order. The release date on Amazon says something like...
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Provance Data Management Pack Released!
Provance, the partner that brought you IT asset lifecycle management for SCSM, has now produced another solution – the Provance Data Management Pack. This solution is great for importing data from...
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Cancelling Pending Activities When a Change Request Fails
Here is a common complaint that I hear from customers…. When an activity fails in a change request such as manual activity status changing to failed or when a review activity is rejected the change...
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Using SMLets Beta 3 Post #4–Using New-SCSMObject to Create Objects
Today I needed to generate a bunch of test data in a hurry. How about using SMLets for that!? No problem! In fact that is part of why we created SMLets was to do data generation for tests quickly...
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The System Center Blog Aggregator app is now available on Android
A few weeks back I announced the System Center Blog Aggregator app for Windows Phone 7 and today I wanted to let you know that it was now available for all you Android users out there as well. I won’t...
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FAQ: Why is the self-service portal so slow?
The self-service portal is built as an ASP.Net web site that runs as an application in Internet Information Services (IIS). This web site uses what is called an “app pool” (short for application pool)...
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Customizing the Self-Service Portal Source Code Example #1–Displaying the...
The self-service portal right now always displays datetime values in GMT since we don’t have a way to know which time zone the requesting user is in. We try to make it clear that the datetime is in...
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Using SMLets Beta 3 Post #5–Getting the GUID ID of an Object
Let’s say you are doing some fancy stuff like manually crafting some notifications like this blog post:...
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