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Service Manager 2012 CTP1 Delivered to TAP Customers/Partners
Today we hit an important milestone for SCSM 2012 – CTP1 has been released to TAP customers and partners. While this is not a public release it is an important milestone that will begin the external...
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SCSM 2010 SP1 Cumulative Update 2 (CU2) Now Available!
We released SCSM 2010 SP1 Cumulative Update 2 (CU2) earlier this week. This cumulative update is a rollup of fixes for System Center Service Manager 2010 SP1. It supersedes SP1 Cumulative Update 1...
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TechEd US 2011 Content Online Now–Catalog of Session PPTs and Recordings
Cleber Marques, a consultant working for Microsoft, put together this handy guide to all the System Center sessions from TechEd US that just happened this week. Thanks Cleber! I’ve highlighted the...
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A hotfix is now available to let you add or remove rights for an operation in...
Authorization is required to manipulate objects such as queues and work items in Microsoft System Center Service Manager 2010. These authorizations are managed by using profiles. A profile is a...
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Using SMLets Beta 3 Post #6–Getting the Owner of a Service
Customer asks how to get the owner of a service using SMLets on this forum thread:...
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Using SMLets Beta 3 Post #7–Deleting Any Object in the UI
Sometimes you just want to delete an object in the UI. That’s easy to do with a console task that uses SMLets. Here’s how: First, go to the Library/Tasks view. Click Create Task. Give the task a...
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How to Get a List of Services Using the SDK
Customer asks – how can I get a list of services using the SDK? Easy – less than 10 lines of code. Here is a simple console application to demonstrate. First create a new application (or use an...
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How to Enter the GUID of an Object in a Notification Email
For whatever reason the notification template wizard doesn’t allow you to insert the GUID ID of an object into the notification template. You can insert some of the other “generic” properties like...
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New SCSM Solutions from Partner: Link Development–Arabic Portal, Blackberry...
One of our partners – Link Development – has recently released some new solutions for SCSM I’m excited to tell you about! Arabic Self-service Portal First they have created an Arabic version of the...
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Getting Management Pack Elements using the SDK
There a a few different ways to get management pack elements using the SDK. For this example, I’ll work with object templates, but the same pattern holds true for essentially all other management pack...
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New IT Governance and Compliance Solution Accelerator – Now in Beta Release!
The Microsoft Solution Accelerators Team has a new IT governance, risk, and compliance (IT GRC) Solution Acclerator beta release you should check out. It’s called the the Data Classification Toolkit...
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Now available: A hotfix for Cumulative Update 1 for System Center Service...
This article describes a hotfix package that resolves some issues in Microsoft System Center Service Manager 2010 Service Pack 1 (SP1). Issue 1 After you install Cumulative Update 1 for System Center...
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How to Create Custom Workflows For Different Types of Change Requests From...
SCSM 2010 has a very simplified (too simple?) portal interface for users to submit change requests. SCSM 2012 will dramatically improve on this by introducing a service catalog. More details on that...
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How long does the Service Manager Data Warehouse retain historical data?
The short answer is that we keep data in the warehouse for 3 years for fact tables and forever for dimension and outrigger tables. Antoni Hanus, a Premier Field Engineer with Microsoft, has put...
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Copy an Incident (New CodePlex Project: SCSMCopyObject)
I’ve had this request quite a few times over the last year to be able to copy an incident and I wanted to see how hard it would be to do. I started by trying to do it with SMLets and got about 95% of...
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Customizing the Self-Service Portal Source Code Example #2–Hiding the Urgency...
Some customers have asked how they can hide the Urgency drop down on the self-service portal request form: This is really easy to do provided the source code. You just need to open the CreateRequest.cs...
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Portal Source Code with Multi-Language Support Now Released!
When we originally released the portal source code back in March it only contained the English display strings. We have now added the resource files for all the other 20 languages to the download...
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Hotfix: The System Center Service Manager 2010 Active Directory Connector...
We just published this Hotfix and KB article so if you’re seeing issues with the Active Directory Connector when DCs switch over or a DC is restored from backup then this one’s for you: This article...
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New Version of Incident SLA Management CodePlex Solution Available
It’s hard to believe that it has been more than a year ago that I originally released the CodePlex solution for basic incident SLA management for SCSM. The solution was originally intended to be...
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Hiding Console Tasks
Sometimes you just want to hide a console task don’t you? Take for example the useless ‘Request Input From User’ task. Especially if you are using the SendEmail solution from the Exchange connector...
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